Return Policy
At Orvexaelβ’, we strive to make your shopping experience as seamless as possible, which includes offering a straightforward return process for your peace of mind.
If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order.
To qualify for a return:
β’ The item must be unused and in its original condition
β’ Return the item in its original packaging if possible
β’ A valid proof of purchase, such as an order confirmation, is required
Please note, certain items may not be eligible for return due to hygiene or safety regulations.
Once your return request is approved, our customer support team will provide detailed instructions for sending the item back. You may be responsible for return shipping fees, unless the item was received damaged or incorrect.
After we receive and inspect the returned item, weβll notify you about the status of your refund. Approved refunds will be processed to the original payment method used during checkout.
Shipping charges paid at the time of purchase are typically non-refundable, except in cases where the return is due to an error on our part.